Raanan Lipshitz and Orna Strauss.
Coping with Uncertainty: A Naturalistic Decision-Making Analysis.
In Organizational Behavior and Human Decision Processes, vol. 69, no. 2, pp. 149--163, 1997.

Bibtex:

@Article{        lipshitz:1997:CUNA,
  title =        {Coping with Uncertainty: A Naturalistic Decision-Making Analysis},
  author =       {Raanan Lipshitz and Orna Strauss},
  journal =      {Organizational Behavior and Human Decision Processes},
  volume =       {69},
  number =       {2},
  pages =        {149--163},
  year =         {1997},
}